http://adamkmiec.disqus.com/Welcome. You'll find updates, opinions and ramblings by Adam Kmiec on all things advertising and social media...along with lots of photos of his kids.enMon, 20 Jul 2009 22:04:58 -0000http://www.thekmiecs.com/marketing-advertising/in-the-wide-open-web-everyones-watching/#comment-12983286<p>Hey there Adam,</p><p>Some great pointers here all round. I think the original conversation (and Doug's follow-up blog post) has probably taken this into a whole new level that maybe neither side would have foreseen or wished for?</p><p>Whatever way we look at it, there's no doubt that both sides could have approached it differently - there are lessons to be learned here, from how to react to baiting (intentional or otherwise) to how to converse with a company. Hopefully, as the dust settles, we'll see Best Buy maybe have a more focused customer-centric Twitter account (@BestBuyCares has been suggested) and Doug use normal channels next time. :)</p><p>Nice take, cheers!</p>Danny BrownMon, 20 Jul 2009 22:04:58 -0000http://www.thekmiecs.com/marketing-advertising/in-the-wide-open-web-everyones-watching/#comment-12982783<p>Good analysis but I almost have to side with Barry on this one. (even though I I am not a fan of Best buy. Is it just me or are knowledge of tech and shopping at Best Buy inversely related?)</p><p>Online and Brick and Mortar are different platforms and deserve different pricing. People pay for convenience and that is what Best Buy provides. When I need something NOW, i begrudgingly drive to best buy and over pay them. If I have time, I order it on amazon, and with prime shipping get it on my doorstep in two days.</p><p>Best Buy pays rent, and overhead to provide you convenience and I think you should pay for that..</p><p>Oh, and if you tweet someone and they don't respond after 3 messages, I consider continued messaging badgering so I forgive Barry for responding a little peeved..</p><p></p>Aaron TorchioMon, 20 Jul 2009 21:45:34 -0000http://www.thekmiecs.com/marketing-advertising/in-the-wide-open-web-everyones-watching/#comment-12936980<p>Michael said - I thought this was somewhat unreasonably instigated though.<br>----------<br>Couldn't agree more.</p>PXLatedSun, 19 Jul 2009 23:26:26 -0000http://www.thekmiecs.com/marketing-advertising/in-the-wide-open-web-everyones-watching/#comment-12928045<p>nice post and observations. Customer Service is all about perception. I thought this was somewhat unreasonably instigated though.<br></p>Michael VanDervortSun, 19 Jul 2009 16:49:03 -0000http://www.thekmiecs.com/marketing-advertising/in-the-wide-open-web-everyones-watching/#comment-12926982<p>Adam, Thanks for you post on this. I appreciate your analysis and agree with all the points, including #3</p>dougmeachamSun, 19 Jul 2009 16:03:36 -0000